Emergency 01233 624687
Barrow Hill Veterinary Hospital 01233 624687
Hythe 01303 269000
New Romney 01797 363177

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FAQs

For more information please contact us

  • I have an emergency outside of surgery times, what should I do?
  • Can a vet visit me at home outside of surgery hours?
  • Will I see the same vet when I come in each time?
  • Do you recommend pet insurance?
  • Do you accept credit cards?

I have an emergency outside of surgery times, what should I do?

After 8pm weekdays and 6pm Weekends our out of hours provider is Vets Now located inside Cinque Ports Vets.

Call now on 01233 879913

Vets Now Ashford

Cinque Port Vets
Kingsnorth Vet Centre
Ashford Road
Kingsnorth
Ashford
Kent
TN23 3EA

Email: ashfordclinic@vets-now.com or see Vets Now Ashford

If your pet is hospitalised at our Ashford Hospital please ring 01233 624687 which will give you the out of hours numbers for emergencies and inpatients.

Can a vet visit me at home outside of surgery hours?

Except in exceptional circumstances this is not possible. In order to provide the high levels of care for our patients, it is not practical for the nurse to leave the in-patients unattended. Nor is it viable for a vet to be some distance from the practice and unable to deal with other emergencies. We have a list of phone numbers from local taxi firms who will transport animals, should you need them.

Will I see the same vet when I come in each time?

If you would like to see a specific vet just ask when booking your appointment. They are occasionally allowed holidays though!

Do you recommend pet insurance?

Yes. Advances in Veterinary Medicine and Surgery are occuring almost daily, but these changes come at a price. In depth investigations, even using MRI scanners, can result in large bills so insurance can remove one of the worries whilst your pet is ill. Alternatively some of our clients, who have many pets, give them their own savings account, for a rainy day!

Do you accept credit cards?

We accept Visa, Mastercard, debit & credit cards as well as cash as payment for our services.